FAQ
kriya Questions and Answers
From opening an account to withdrawing funds — detailed answers to the most frequently asked questions about kriya are laid out on this page.
Member Account
Security
Withdraw ৳500+
This page is a detailed reference for both new and existing kriya members. It covers a total of 22 questions across five topics — managing your member account, responsible gaming, customer support, account security and withdrawals. Whether you want to play kriya slots or visit the kriya Login page for the first time, the Q&As below will be useful. If you cannot find the answer to your question here, you can contact us directly via live chat.
Member Account
Go to the kriya login page and click the "Forgot password?" option. An OTP will be sent to the mobile number or email you used during registration. Verify your identity with that OTP and set a new password. Once the password is reset, you can log in normally. If you run into any trouble, get help through the 24-hour live chat.
To register, you need an active mobile number, an email address and a strong password. You will also need to provide your name and date of birth, because you must be 21 or older to take part in any casino or betting activity at kriya. Register with accurate information — if there are discrepancies at the time of verification, your withdrawal may be held up.
No. Under kriya's rules, only one account is allowed per person. If multiple accounts are created using the same name, mobile number, email or device, all accounts may be suspended and balances may be forfeited. See the terms and conditions page for full details.
To update personal information, contact kriya customer support directly via live chat or email. These changes cannot be made on your own for security reasons — the support team will update them after verifying your identity. For an email change, confirmation from both the old and new address may be required.
The verification process confirms a member's identity and keeps the account secure. kriya may ask to verify your identity especially before large withdrawals. If you registered with accurate information, the process is completed quickly. Withdrawals from unverified accounts may be delayed.
Responsible Gaming
You must be at least 21 years old to take part in any betting or casino game at kriya. You need to enter your correct date of birth during registration, and proof of age documents may be requested if needed. No one under 21 is allowed to open an account. See the responsible gaming page for more details.
kriya offers both cooling-off (a short break) and self-exclusion (closing the account for a set period). Contact us via live chat or email and let us know how long you want the break to be. During self-exclusion, you will not be able to log in to your account and no promotional messages will be sent to you.
Repeatedly placing larger bets to chase losses after losing, avoiding family or work to gamble, betting with borrowed money or by dipping into savings, and feeling unable to stop playing — these are signs of problematic behaviour. If you find yourself in this situation, seek support right away and consider self-exclusion.
kriya always encourages responsible play. Help is available through mental health service providers and counselling centres in Bangladesh. Talking to a trusted family member can also be effective. kriya's customer support team is always ready to help you set up self-exclusion and provide information on available support resources.
Yes, a deposit limit can be set as a responsible gaming tool. Contact customer support via live chat or email to set a maximum daily, weekly or monthly deposit amount. Once a limit is set, reducing it takes effect immediately; increasing it is subject to a waiting period.
Customer Support
Yes, kriya's customer support team provides assistance in both Bengali and English. Bangladeshi members can ask questions in Bengali and receive replies in Bengali without any language barrier.
kriya has two support channels — 24/7 live chat and email. Live chat gives the fastest responses and is recommended for anything urgent. Email enquiries are usually replied to within working hours. Full contact details are on the about us page.
Yes. kriya's live chat is active seven days a week, 24 hours a day. There is no barrier to getting help at night or on holidays. The support team is also active during BPL season and T20 match nights, so you can reach out with any betting-related question at any time.
Before speaking with support, have your username or registered mobile number, a brief description of the issue, and — where applicable — your transaction ID or bet ID ready. For deposit or withdrawal issues, having the reference number of your bKash, Nagad or Rocket transaction on hand will speed up the resolution.
Account Security
If you suspect your account has been compromised, change your password immediately and notify kriya support via the 24/7 live chat. The support team will review the account activity and, if necessary, temporarily lock it and investigate. Do not attempt any withdrawals until the account is confirmed secure.
Use a password of at least 8 characters that mixes uppercase and lowercase letters, numbers and special characters (such as @, #, !). Avoid using your date of birth, mobile number or easily guessable words. It is best not to use the same password for your kriya account as you do on other sites — a unique password for each site is safer.
kriya uses SSL encryption to protect members' personal information and financial transactions. The detailed data protection policy is available on the privacy policy page. Security measures are updated regularly and members' data is not shared with third parties without authorisation.
Never. Neither kriya representatives nor any mobile banking service (bKash, Nagad, Rocket) will ever ask for your OTP, PIN or password over the phone. Any such call is fraudulent. Do not share your OTP or PIN with anyone — instead, report it to the relevant service's hotline and to kriya live chat immediately. Staying alert keeps your account safe.
No, a kriya account is entirely personal. Letting someone else use your account is a breach of the rules and can result in the account being closed. Make sure you know who is logging into your account and do not leave your device with someone else while you are logged in.
Withdrawals
The withdrawal process at kriya is generally completed within 5 to 30 minutes. This applies to all methods — bKash, Nagad, Rocket, Upay and bank transfer. As long as identity verification is complete and there are no issues with the account, funds arrive within that timeframe.
Yes, but wagering requirements must be met before withdrawing winnings from a bonus. To receive kriya's welcome bonus of 150% (up to ৳15,000), the bonus amount must be wagered 20 times. For example: depositing ৳1,000 gives you a ৳1,500 bonus and a balance of ৳2,500 — to withdraw, you need to place ৳1,500 × 20 = ৳30,000 in bets.
The minimum deposit at kriya is ৳200 — the same across all methods: bKash, Nagad, Rocket, Upay and bank transfer. The minimum withdrawal amount is ৳500. Withdrawals below that amount are not possible. Deposit within these limits to start playing through kriya bet.
Yes, absolutely. Withdrawals can only be made to a mobile banking account (bKash, Nagad, Rocket, Upay) that matches the name on your kriya account. For bank transfers, the bank account name must also be the same. Withdrawals to a wallet or bank account in someone else's name are not permitted and may result in the payment being held.
Yes, it is normal for a withdrawal request to show "Pending" for a short time after it is submitted. kriya usually processes it within 5–30 minutes. If it remains pending for more than 30 minutes, contact support via live chat and provide the transaction details. A first-time large withdrawal may require additional verification.
Have more questions?
If you cannot find the answer on this page, contact kriya's customer support team directly. Our support team is available in Bengali and English, seven days a week, 24 hours a day.
Live Chat
When you are logged in, you will find the live chat button at the bottom of any page on the site. For urgent matters, this is the fastest way to reach us. Available 24 hours a day, seven days a week.
Email Support
For complex matters or if you need to attach documents, use email. Write to [email protected] and include your username.
kriya Support will never ask for your password, OTP, or bKash/Nagad PIN over phone or message.