kriya Privacy Policy

This privacy policy applies to all users of the kriya platform (https://kriyabet.cam). The terms of this policy take effect from the moment you open an account on kriya, use the service, or visit our website.

The purpose of this document is to clearly inform you about what information we collect, why we collect it, how long we retain it, and what your rights are. This privacy policy is an integral part of our Terms and Conditions and both documents should be read together.

kriya believes that you should have full control over your personal information. We do not sell your data to third parties under any circumstances.

1.1 Registration and Identity Information

When you create an account on kriya, we collect the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID or passport number (when identity verification is required)
• Bank account or mobile banking details (bKash, Nagad, Rocket, Upay — for financial transactions)
• User-set password (stored in encrypted form)

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1.2 Usage and Technical Information

Some information is collected automatically while you use the platform:

• Device type, operating system, and browser version
• IP address and approximate location
• Session duration, pages visited, and click patterns
• Cookie and local storage data (discussed in detail below)

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1.3 Financial Transaction Information

The date, amount, and method of each deposit and withdrawal transaction are securely logged in our system. This information is used to ensure account security and to identify suspicious activity.

kriya uses your information only for specific and legitimate purposes. The main purposes are listed below:

1. Account management and identity verification: Confirming your identity, preventing the creation of multiple accounts, and maintaining account security.
2. Service delivery: Operating betting, casino games, slots, and other entertainment services.
3. Processing financial transactions: Safely completing deposits and withdrawals.
4. Customer support: Helping the support team resolve your questions and complaints.
5. Fraud and misuse prevention: Detecting suspicious activity to protect the integrity of the platform.
6. Responsible gaming: Monitoring gameplay patterns and taking precautionary measures when needed. Our Responsible Gaming guidelines provide more detail on this.
7. Service improvement: Using analytical data to improve platform performance and user experience.

We do not use your information for any purpose beyond those listed above without your consent.

3.1 Sharing Information with Third Parties

kriya never sells your personal information or provides it to third parties for commercial purposes. However, limited information may be shared in specific circumstances to deliver services:

• Payment processors: bKash, Nagad, Rocket, Upay, and bank transfer service providers receive only the information necessary to complete transactions.
• Game software providers: Game studios such as Pragmatic Play, PG Soft, Evolution, JILI, and Spribe may receive minimal information to operate gameplay.
• Fraud prevention services: Limited data is exchanged with specialist service providers to ensure platform security.

All third parties listed above are bound by confidentiality agreements with us and are required to use your information only for the stated purpose.

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3.2 Legal Obligations

It may be our legal duty to provide information to investigative authorities in accordance with applicable laws in Bangladesh or court orders. In such cases, we provide only the information legally required.

kriya takes the security of your information seriously. We use industry-standard security technologies and processes:

• SSL/TLS encryption: All data exchanged between the website and app passes through encrypted channels.
• Password hashing: Your password is not stored directly — it is transformed using a strong hashing algorithm.
• Firewall and intrusion detection: Multi-layered protection is in place to prevent unauthorised access to servers.
• Regular security testing: Regular audits and penetration testing are conducted to identify system vulnerabilities.
• Limited access: Only authorised staff can access personal information, and only when there is a specific need.
• OTP verification: Mobile OTP-based two-step verification is in place for sensitive operations.

However, no method of transmitting information over the internet is completely risk-free. We strive to ensure the highest level of protection, but absolute security cannot be guaranteed.

5.1 What Are Cookies and Why We Use Them

Cookies are small text files stored in your browser. kriya uses the following types of cookies:

• Essential cookies: For maintaining login sessions, security tokens, and saving language preferences.
• Functional cookies: For remembering your preferences and settings (such as your default payment method).
• Analytics cookies: For analysing platform usage patterns to improve the service.

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5.2 Cookie Controls

You can control or disable cookies from your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

kriya does not keep your information longer than necessary. Retention periods depend on the type and purpose of the data:

• Account information: Retained while the account is active and for a defined period after closure to meet legal requirements.
• Financial transaction records: Retained long-term in accordance with applicable financial regulations.
• Cookie and session data: Automatically deleted at the end of a session or upon expiry of the defined period.
• Game history: Retained for a defined period for account review and dispute resolution.

After the defined period, your information is securely deleted or anonymised so that you can no longer be identified.

Every user registered on the kriya platform has the following rights:

1. Right to access: If you want to know what information we hold about you, you can submit a request through support.
2. Right to rectification: If there is any error in your personal information, you can request a correction.
3. Right to erasure: In certain circumstances (where there is no legal obligation), you can request that your information be deleted.
4. Right to object: You can object to unnecessary processing, such as marketing communications.
5. Right to data portability: You can request your account-related information in a structured format.
6. Right to withdraw consent: You can withdraw consent given for marketing communications at any time.

To exercise these rights or if you have any questions, contact our support via 24/7 live chat or email. You can also visit our About Us page to learn more about us.

kriya strictly follows a 21+ age policy. We do not knowingly collect information from anyone under the age of 21. If someone provides a false age during registration and this is later proven, the account is immediately closed and the relevant information is deleted.

If a parent or guardian believes their underage child has registered on kriya, please contact our support immediately. We will take the necessary steps promptly.

kriya may update this privacy policy from time to time in response to changes in services, technology, or legal requirements. When significant changes are made, we will:

• Send a notification to your registered email address
• Display a clear notice on the platform
• Show the date of the latest update at the top of this page

Continued use of the platform after changes will be taken as acceptance of the updated policy. If you disagree with any changes, the option to close your account remains open at all times.

This privacy policy is drawn up in line with applicable international data protection standards and local regulations. We follow industry best practices to protect user information.

Any dispute relating to this policy is subject to resolution under the relevant authorities. kriya always prioritises resolving user complaints directly through support channels.

To learn about the general terms of service and rules of use, please visit our Terms and Conditions page.