For ages 21 and above

Responsible Gaming —
Stay Safe, Stay in Control

kriya believes that betting and casino games are enjoyable only when played consciously and within your means. On this page, we explain how to set your limits, what signs to watch out for, and how to get help when you need it.

21+ Age Requirement
24/7 Support Service
Self-Exclusion Tool Available

When does gaming become a problem?

When you're aware, gaming is entertainment — when you're not, it becomes a burden.

Online betting and casino games are primarily a form of entertainment. However, for a small number of players, it can become a habit that negatively affects personal life, family relationships, and finances. kriya wants you to recognise that line early.

Before playing, always ask yourself — if I lose this money, will it cause problems in my daily life? If the answer is yes, it is wiser not to place that bet. Our Terms and Conditions also clearly state that users should only play within their spare entertainment budget.

Responsible gaming is not just about betting less — it means making every gaming decision consciously. Repeatedly betting to recover losses ("chasing losses") is a dangerous pattern to watch out for. Visit our FAQ section for answers to common questions about responsible gaming.

kriya is transparent about how user data is stored and used. Under our Privacy Policy, your account information is kept under strict security and protected from misuse.

For Ages 21+ Only

The minimum age to register and play at kriya is 21. There is no way for minors to create an account. Accounts are activated only after identity verification.

Tools to set your own limits

kriya helps you stay in control.

Deposit Limit

Set the maximum amount you want to deposit per day, week, or month. Once set, the limit takes effect immediately.

Deposit Control

Session Time Limit

Set a time limit for how long you play in one sitting. When the time is up, the system will automatically notify you.

Time Management

Temporary Break

If you want to take a break for a few days, temporarily lock your account — from 24 hours up to several weeks.

Cooling-Off

Self-Exclusion

If you want to stop for the long term, choose self-exclusion. While active, no new accounts can be opened.

Permanent Protection

Gaming History Review

View a full record of your bets, wins, losses, and deposits. Understanding your own patterns makes it easier to make informed decisions.

Activity Monitoring

Direct Support

For any issue, contact kriya's 24/7 live chat or email support. We can help with limit changes or self-exclusion.

24/7 Support

Warning Signs

If you notice these signs, seek help.

  • You keep betting to recover losses and cannot stop.
  • You are hiding money from family or borrowing to play.
  • You feel restless or irritable when you are not betting.
  • Thoughts about gaming are interfering with work, studies, or time with family.
  • You have tried to stop on your own but keep failing.
  • Gaming is affecting your sleep, eating, or health.
  • You need to place larger and larger bets to feel the same level of excitement.

Where to get help

Asking for help when you cannot manage alone is a sign of strength.

kriya Support Team

24/7 Live Chat
Log in to the site for immediate help — in Bengali and English.
Email Support
[email protected] — write to us with details and we will respond.

Family and Professional Guidance

Talk openly with your family — support from loved ones is often the most effective help. Seeking assistance from a professional counsellor is completely normal. In Bangladesh, NGOs and hospitals providing mental health services offer counselling for gambling addiction.

Build healthy gaming habits

A few simple rules keep gaming as entertainment, always.

Set a fixed budget before you start playing and stick to it. This budget should be money whose loss will not affect your daily needs. Never use money set aside for rent, groceries, or your children's education.

Set a time limit. Use an alarm and actually stop when the session ends. Avoid playing when you are tired or under stress — your ability to make good decisions is reduced in that state.

Remember, casino games and slots are primarily games of chance — no strategy or system guarantees a win. RTP (Return to Player) percentages are long-term statistics, not the outcome of a single session.

Think of gaming as entertainment, not a source of income. Every bet is entirely optional — there is no guarantee of winning, and losses are a normal part of the game.

Questions about responsible gaming

Answers to common questions are provided here.

Once your self-exclusion period ends, you can apply to reactivate your account. However, there is a mandatory cooling-off period before reactivation, to prevent impulsive decisions. Contact our 24/7 live chat for details.

No. The minimum age to register at kriya is 21, and identity verification is mandatory. Suspicious accounts are reviewed, and accounts belonging to minors are closed immediately.

Lowering a limit takes effect immediately. Raising a limit requires a waiting period — this is intentional, to prevent impulsive large changes.

Talk to them directly and with empathy — express concern without blame. Encourage them to seek advice from a professional counsellor or mental health specialist. If needed, you can also contact the kriya support team — we can help put protective measures in place on the account.

Yes, you can withdraw any balance remaining in your account during self-exclusion. However, no new deposits or gameplay are allowed. Contact the support team to request a withdrawal.

Yes. If you set a session time limit, you will receive a reminder when that time is up. You can also view your full play history from your account at any time, which helps you understand your own patterns.

More useful information

Take a look at these pages too.

Terms and Conditions

kriya's full usage policy, bonus terms, and account rules.

Privacy Policy

Learn how your personal information is stored and kept secure.

Read the FAQ

Answers to common questions — about accounts, payments, bonuses, and support.

About Us

How kriya works and what it offers players in Bangladesh.